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Terms and Conditions

Your contracting partner is adidas International Trading B.V., Atlas Arena, Africa Building, Hoogoorddreef 9a, 1101 BA Amsterdam ZO, The Netherlands, registered at the Amsterdam Chamber of Commerce under no. 33305842 (‘adidas’).

When do these General Terms and Conditions apply?

These General Terms and Conditions apply to all offers and agreements relating to the sale and delivery of products by adidas. When you order anything at our website ‘http://shop.adidas.co.uk’ and/or any web page directly connected to it (‘website’) or accept an offer from adidas, this means that you accept the applicability of these General Terms and Conditions. It is only possible to deviate from these General Terms and Conditions if agreed in writing by adidas.

Our offer and prices

The offers on the website are without obligation and do not bind adidas. adidas is likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements in the offer and on the website. Minor colour and other variations in products are possible as a result of different image acquisition and display technologies. adidas is not liable to you for these variations and deviations.


The stated prices include VAT. adidas reserves the right to make price and product changes.


adidas charges shipping costs. The shipping costs vary for each product and are further detailed under the heading ‘Shipping Costs’ on this site.


If the order is processed via an Internet terminal in an adidas Retail Store, adidas will assume responsibility for the shipping costs and any customs duties and clearance charges.

How is a contract concluded with you?

Orders you place via the website for the products offered by adidas through the website are only an offer to conclude a sales contract. The sales contract is only concluded upon the confirmation by adidas of the order by e-mail to the Customer. Until this happens, you can still cancel the agreement.


You warrant that the information you provide to adidas in the request or order is accurate and complete. adidas is never obliged to accept an offer. adidas is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If adidas does not confirm your order within ten working days, it is deemed to have been refused.

Special aspects of personalised products

adidas only accepts orders for products that are manufactured or adapted on the basis of your stated specifications, e.g. miadidas, etc., if the following conditions are met:

  • the personalised products include no content that have implications under criminal law, are not defamatory and/or discriminating and/or pornographic and/or otherwise contrary to public order and/or public morality;
  • the personalised products do not infringe any intellectual property or other rights of third parties or violate the privacy of third parties;
  • you waive your personality rights towards adidas insofar as this is permitted by law;
  • you warrant that conditions 1-3 have been met.

If it turns out after entering into the agreement that one or more of the aforementioned conditions have not been met, adidas will not be obliged to perform the agreement, but will be entitled to claim compensation equal to the value of the goods.


Insofar as the order involves products manufactured or adapted according to customer specifications, you will not have any cooling-off period, right of revocation, right of return or right of termination (Section 46d, paragraph 4, Book 7 of the Dutch Civil Code).


adidas will deliver to the address indicated by you within the UK.


adidas is entitled, insofar as reasonably possible, to make partial deliveries so that you receive the ordered products as soon as possible. There are no additional costs associated with such partial deliveries. However, in the event that the Customer requests that adidas deliver the order in instalments, adidas may charge the Customer for extra delivery costs. Each instalment shall constitute a separate contract. If adidas is late delivering an instalment or one instalment is faulty, that will not entitle the Customer to cancel any other instalment.


Personalised products will be delivered within three to four weeks after receipt of the order, separate from any standard products you may have ordered. adidas aims to deliver standard products within approximately one week, unless another arrangement is clear from the item description.


Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle the customer to compensation. adidas must first be given a notice of default.

Options in case of delivery problems

If adidas discovers prior to entering into the agreement that it can no longer deliver the ordered products, it may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, within 30 days at adidas’ expense (your right of revocation or return obviously remains unaffected).


If adidas discovers after entering into the agreement that it can no longer deliver the ordered products and is not responsible for this situation, it will be entitled to terminate the agreement. adidas will, of course, inform you immediately and reimburse any payments made.

Methods of payment

All purchases and orders on shop.adidas.uk may be paid in principle through payment methods specified on the website. adidas conducts an individual credit check for each purchase. Depending on the results of this check, adidas reserves the right to refuse certain methods of payment.

Information on returns

Right of return: Subject to the provisions of these General Terms and Conditions, you may return the products received without specifying any reasons within 30 days of receipt. The 30-day period commences on receipt of the order. Only products that are not suitable for dispatch by parcel (e.g. in the case of bulky goods) may be returned by submitting a written request for the products to be taken back. The timely dispatch of the products or the request to take back the products will suffice for compliance with the returns deadline. The return of products is at adidas’ expense and risk. The products, including their original packaging insofar as reasonably possible, must be returned to:


adidas International Trading B.V.

adidas eWarehouse

Unit 8

Budberger Stra?e 2

46446 Emmerich am Rhein, Germany


Consequences of returns: In the event of a valid return in accordance with these General Terms and Conditions, adidas will reimburse the purchase price received from you within fourteen days of receipt of the product or revocation of the agreement. If a product is returned that adidas believes has been damaged because of an act or omission for which you are to blame, or which is otherwise for your expense and risk, it will be entitled to deduct the decrease in value of the product as a result of this damage from the amount to be repaid to you. You can avoid the obligation to compensate the decrease in value of a product caused by use by not using the product as though it were your property and by refraining as far as reasonably possible from any actions that could negatively affect its value.

What can you do if you are not satisfied?

You may send written complaints concerning the conclusion of the agreement or its performance to the following address:


adidas Customer Service

Postfach 410104

44271 Dortmund, Germany


If you wish to make a verbal complaint concerning the conclusion of the agreement or its performance, you may use the toll-free number 00800 37874737 (0800 3STRIPES).

Retention of title

The delivered products will remain the property of adidas until you have paid all amounts owing under any agreement to us in full, including the payment of costs, even of earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber products before ownership thereof has passed to you.

Intellectual Property

The customer acknowledges that adidas is and remains the sole and exclusive owner of all trade names, brand names, domain names, patents, copyrights, database rights, registered and unregistered designs and other proprietary trademarks of adidas. The customer will in no event be granted adidas’ proprietary rights.


In particular, the customer shall not register or use adidas’ proprietary rights in any manner whatsoever.

Applicable law

Dutch law applies to the agreement, to the exclusion of the Vienna Sales Convention (CISG).

Maintenance of products

adidas draws your attention to the washing and maintenance instructions printed on the labels of the products. adidas is not liable for any damage resulting from the incorrect handling of products, including handling contrary to the instructions.

Information about batteries

Some of the products sold by adidas contain batteries.


Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.


Old batteries and rechargeable batteries may not be disposed of with normal household waste. These can be handed over free of charge to a community point of collection or a shop. You may also return purchased batteries and rechargeable batteries (without devices) to us after use. Please ensure that you have paid adequate postage.

Download General Terms and Conditions

Click on this link to download these General Terms and Conditions as a PDF file.